Terms and Conditions

Last updated: 28 Dec 2025

These Terms and Conditions (“Terms”) govern the use of the Branding48 website and the provision of services by Branding48 (“we”, “us”, “our”).

By accessing this website or placing an order, you (“you”, “the Client”) agree to be bound by these Terms.

1. Definitions

“Services” means the branding, design, and related services offered by Branding48.

“Deliverables” means any design files, concepts, or materials provided as part of the Services.

“Concepts” means preliminary branding or designs provided for pre-approval review.

“Business Day” means Monday to Friday, excluding UK public holidays.

“Order” means a confirmed purchase of Services via the website.

2. Scope of Services

2.1 Branding48 provides bespoke branding and design services as described on the website at the time of purchase.

2.2 All Services are provided on a project basis. Ongoing services are not included unless expressly agreed in writing.

2.3 The exact scope of Services is determined by:

• The package selected at checkout, and
• The information provided on the website at the time of purchase.

3. Bespoke Services & Consumer Rights

3.1 All Services provided by Branding48 are bespoke and created specifically for the Client based on the information supplied by the Client at the time of ordering and in any subsequent project brief. Branding48 shall use reasonable skill and care to meet the Client’s stated requirements; however, such requirements are subject to reasonable interpretation, professional judgment, and the limitations of the selected package and agreed scope of Services.

3.2 By placing an Order, you acknowledge and agree that:

• Work begins immediately upon order confirmation, and
• Your statutory right to cancel under the Consumer Contracts Regulations 2013 is waived once work has commenced.

3.3 Nothing in these Terms affects your statutory rights where applicable.

4. Orders and Payment

4.1 All Orders must be placed via the Branding48 website.

4.2 Full payment is required in advance. No work will commence until payment has been received in full.

4.3 Prices are displayed in GBP and include VAT unless stated otherwise.

4.4 Payments are processed securely via third-party payment providers. Branding48 does not store payment card details.

5. Delivery of Concepts & Timeframes

5.1 Branding48 aims to deliver initial Concepts within the timeframe stated on the website, typically within 48 hours of Order confirmation.

5.2 The stated delivery timeframe applies only where:

• All required information has been provided by the Client at the time of ordering; and
• No additional clarification or material changes are requested prior to concept delivery.

5.3 Timeframes are estimates unless expressly stated as guaranteed.

6. 48-Hour Delivery Guarantee

6.1 Where explicitly stated, Branding48 guarantees delivery of initial Concepts within 48 hours of Order confirmation.

6.1.1 All delivery deadlines, timeframes, and timestamps displayed on the website, in order confirmations, or in related communications are expressed in Coordinated Universal Time (UTC) unless expressly stated otherwise in writing.

6.1.2 The Client acknowledges and agrees that delivery obligations and any time-based guarantees shall be assessed by reference to UTC time.

6.2 If Branding48 fails to deliver initial Concepts within this period, the Client is entitled to a full refund of the Order price.

6.3 This guarantee does not apply where delay results from:

• Incomplete or inaccurate information provided by the Client;
• Failure by the Client to respond to reasonable clarification requests; or
• Circumstances beyond Branding48’s reasonable control.

6.4 The refund described in this clause constitutes the Client’s sole and exclusive remedy for failure to meet the guaranteed delivery timeframe.

6.5 Branding48 reserves the right to withdraw or amend the 48-hour delivery guarantee at any time. Any such change shall not affect Orders already placed prior to the effective date of the amendment.

6.6 Any refund issued under this clause shall be made solely to the original payment method used for the Order and shall not be transferable, assignable, or redeemable against any future orders, products, or services offered by Branding48.

6.7 Delivery, Non-Receipt & Proof of Sending

6.7.1 Deliverables shall be deemed delivered when Branding48 has sent them to the email address or delivery method provided by the Client at the time of ordering.

6.7.2 Branding48 shall not be responsible for non-receipt of Deliverables caused by spam filtering, mailbox capacity issues, incorrect or outdated contact details, or other issues outside Branding48’s reasonable control.

6.7.3 Proof of sending, including but not limited to email transmission logs, file-sharing upload confirmations, or system records, shall constitute conclusive evidence of delivery for the purposes of these Terms.

6.7.4 The Client is responsible for ensuring that Branding48’s emails are not blocked or filtered and for checking spam or junk folders. Failure to receive Deliverables for these reasons shall not constitute a failure by Branding48 to deliver the Services.

7. Revisions and Changes

7.1 The number of revisions included varies by package and is stated on the website.

7.2 Revisions are limited to reasonable modifications of the delivered Concepts and do not include:

• Requests that materially change the original brief;
• Additional concepts beyond those included in the selected package, or
• Work outside the agreed scope.

7.3 Revisions must relate only to the most recently delivered and unapproved work. Once a concept, element, or deliverable has been approved by the Client (whether expressly or by conduct), it shall be deemed final and shall not be subject to further revision. Branding48 will, of course, use judgment and good faith when accepting revisions.

7.4 Branding48 reserves the right to treat substantial changes as a new project, subject to additional fees.

7.5 Nothing in this section shall prevent Branding48 from exercising reasonable professional judgment and acting in good faith when reviewing and accepting revision requests.

8. Acceptance and Final Delivery

8.1 Upon approval of a Concept, Branding48 will proceed to finalise and deliver the agreed Deliverables.

8.2 Deliverables are supplied digitally. No physical goods are provided. Branding48 makes no guarantee as to the ongoing compatibility, accessibility, or usability of Deliverables with any particular software, application, operating system, platform, or file format following delivery. Branding48 shall not be liable for any loss, damage, or inconvenience resulting from changes, updates, or discontinuation of third-party software or technologies.

8.3 The Client is responsible for reviewing Deliverables promptly and notifying Branding48 of any issues within ten (10) business days of delivery.

8.4 Where Deliverables include designs intended for print, such Deliverables are supplied as print-friendly templates only and are not supplied as final print-ready files. Branding48 does not include the completion, population, or finalisation of print materials with individual names, contact details, or other variable content.

8.5 Print templates, including but not limited to business cards and letterheads, are provided to enable the Client (or a third party acting on the Client’s behalf) to create final print-ready artwork as required. The Client is responsible for completing, validating, and approving all final print files prior to production.

8.6 Branding48 does not provide final copywriting, content creation, or proofreading services unless expressly agreed in writing as part of the Order. Any text, copy, or content included within Deliverables is provided for illustrative or placeholder purposes only.

8.7 The Client acknowledges that Deliverables are intended to be used and adapted by individuals with appropriate basic design or production skills, and that Branding48 is not responsible for errors (including printing errors), omissions, or inaccuracies introduced during subsequent modification, expansion, or implementation of the Deliverables.

9. Intellectual Property

9.1 Upon receipt of full payment and final delivery, ownership of the approved Deliverables transfers to the Client.

9.2 Branding48 retains the right to:

• Display completed work in portfolios, case studies, and marketing materials; and
• Reference the Client by name and logo unless confidentiality has been agreed in writing prior to commencement.

9.3 Branding48 does not warrant that Deliverables are free from third-party intellectual property claims. Trademark clearance and legal checks remain the Client’s responsibility.

10. Client Responsibilities

10.1 The Client warrants that:

• All materials provided are owned by the Client or licensed for use;
• The brand name and content do not infringe third-party rights; and
• Information supplied is accurate and complete.

10.2 Branding48 accepts no liability for issues arising from inaccurate or misleading information provided by the Client.

11. Limitation of Liability

11.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under law.

11.2 Subject to clause 11.1, Branding48 shall not be liable for any:

• (a) loss of profits, revenue, business, goodwill, or reputation;
• (b) loss of anticipated savings;
• (c) loss or corruption of data; or
• (d) indirect or consequential loss or damage,
• (e) any losses arising from the use or inability to use the Deliverables.

11.3 Branding48’s total liability in respect of any claim shall not exceed the total amount paid by the Client for the Services.

12. No Guarantee of Results

12.1 Branding48 makes no guarantee regarding:

• Commercial success;
• Market performance;
• User engagement; or
• Business outcomes resulting from the use of Deliverables.

13. Termination and Refusal of Orders

3.1 Termination for Cause

Branding48 may terminate an Order with immediate effect where:

• (a) the Client breaches these Terms; or
• (b) the project involves content or themes that are unlawful, misleading, offensive, defamatory, discriminatory, or otherwise inappropriate; or
• (c) the project requirements are unrealistic, unworkable, or incapable of being delivered within the agreed scope or timeframe.
• (d) the project is deemed unsuitable for the Services offered or for Branding48 to execute, in Branding48’s reasonable professional judgment.

Where termination occurs under this clause, Branding48 may issue a refund at its discretion, subject to these Terms.

13.2 Right to Refuse or Cancel Orders

Branding48 reserves the right, at its sole discretion, to refuse, cancel, or decline any Order at any time or stage of the process. Where an Order is refused or cancelled, any payment received shall be refunded in full, and Branding48 shall have no further liability to the Client.

13.3 Effect of Refund on Rights

Upon initiation of a refund under this section, all rights, licences, and permissions to use any work produced or partially produced in connection with the Order shall immediately terminate. The Client shall have no right to use, reproduce, distribute, or claim ownership of such work, unless Branding48 expressly grants written permission for such use following the refund.

14. Website Use

14.1 Content on this website is provided for general information only and may be updated at any time.

14.2 You may not copy, reproduce, or distribute website content without prior written consent.

15. Third-Party Services

15.1 The provision of the Services may involve or depend upon third-party platforms, systems, or service providers, including but not limited to payment processors, hosting providers, email delivery services, analytics platforms, and automation tools.

15.2 Branding48 does not control and shall not be responsible for the operation, availability, performance, security, or interruption of any third-party systems.

15.3 Branding48 shall not be liable for any loss, damage, delay, failure, or disruption arising from the acts, omissions, errors, outages, or failures of any third-party service providers.

15.4 The Client acknowledges that reliance on third-party systems is inherent in online services and agrees that such reliance shall not constitute a breach of these Terms by Branding48.

16. Privacy

16.1 Personal data is handled in accordance with our Privacy Policy, available at:
branding48.com/privacy

17. Governing Law and Jurisdiction

17.1 These Terms are governed by the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction over any disputes arising under these Terms.

18. Contact

For questions relating to these Terms, please contact Branding48 via the website or by replying to an official Branding48 email.